Modern Slavery Statement

Crystal Palace Carpet Cleaning Modern Slavery Statement

This Modern Slavery Statement sets out the steps Crystal Palace Carpet Cleaning has taken, and continues to take, to ensure that modern slavery and human trafficking are not taking place within our business or our supply chains. We recognise our responsibility to uphold human rights, promote fair working conditions, and act ethically in all of our operations and commercial relationships.

Modern slavery is a crime and a violation of fundamental human rights. It can take various forms, including slavery, servitude, forced and compulsory labour, and human trafficking, all of which involve the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain. Crystal Palace Carpet Cleaning has a zero-tolerance approach to any form of modern slavery.

Our Business and Supply Chains

Crystal Palace Carpet Cleaning provides professional carpet and upholstery cleaning services to residential and commercial customers. Our activities rely on a network of suppliers and contractors who provide cleaning equipment, chemicals, vehicles, uniforms, and ancillary services. We understand that risks related to modern slavery can arise at different tiers in these supply chains, and we are committed to identifying and addressing those risks in a proactive and systematic way.

Zero-Tolerance Policy

We maintain a clear and unequivocal zero-tolerance policy towards modern slavery and human trafficking. This policy applies to all people working for or on behalf of Crystal Palace Carpet Cleaning at every level, including employees, agency workers, contractors, and suppliers. We expect all those who have, or seek to have, a business relationship with us to share this commitment and to uphold the same high standards in relation to labour practices, human rights, and ethical conduct.

Our zero-tolerance stance is reflected in our internal policies, code of conduct, and supplier expectations. Any breach or suspected breach of this policy will be treated seriously and may lead to the termination of contracts or other appropriate corrective and remedial actions.

Supplier Due Diligence and Audits

We seek to build partnerships only with suppliers and contractors who demonstrate respect for human rights and lawful employment practices. As part of our supplier due diligence processes, we assess the risk of modern slavery within our existing and new supply chains. Where we identify higher-risk categories of goods or services, we may request additional information about labour practices, recruitment methods, and working conditions.

Crystal Palace Carpet Cleaning reserves the right to conduct supplier audits to verify compliance with our modern slavery requirements. These audits may include reviewing documentation related to worker pay, working hours, recruitment fees, identity documents, and grievance mechanisms. If non-compliance is identified, we will work with the supplier to implement an improvement plan within a clear timeframe, or, where appropriate, we may end the business relationship.

Reporting Channels and Whistleblowing

We encourage all employees, suppliers, contractors, and any third parties to raise concerns about any issue or suspicion of modern slavery in any part of our business or supply chains. Concerns can be raised through established internal reporting channels or directly with management. Individuals are encouraged to report as soon as they become aware of an issue, regardless of its perceived scale or certainty.

Crystal Palace Carpet Cleaning is committed to ensuring that no one suffers any detrimental treatment as a result of raising a genuine concern about modern slavery. Reports will be handled sensitively and, where possible, confidentially. We will investigate all credible allegations and take appropriate actions, which may include engaging with authorities where required by law or where it is necessary to protect individuals at risk.

Training and Awareness

To support the effectiveness of our approach, we provide appropriate information and guidance to management and relevant staff so that they can recognise indicators of modern slavery and understand how to respond to concerns. We aim to build awareness among those who make purchasing decisions or have direct contact with workers in our supply chain, so that they can help identify potential risks at an early stage.

Monitoring, Accountability and Annual Review

Crystal Palace Carpet Cleaning recognises that combating modern slavery is an ongoing responsibility that requires continuous improvement. We regularly review the effectiveness of our policies, due diligence processes, and reporting mechanisms to ensure that they remain appropriate and proportionate to the risks we face.

This Modern Slavery Statement is reviewed on an annual basis by our management team. The review considers any incidents reported, audit findings, changes in our business activities, and developments in best practice and legal requirements. Where necessary, we update our procedures and controls to strengthen our approach and to enhance protection for workers in our operations and supply chains.

This Statement has been approved by the leadership of Crystal Palace Carpet Cleaning, who are committed to its implementation and to promoting ethical and lawful conduct throughout the organisation and its business relationships.